HighTechSpeed Warranty Policy

Limited Warranty
All HighTechSpeed products are warrantied against defects in parts and workmanship under normal use and correct installation for a period of one year from the date of purchase. If any returned product is found to be defective as described above, the product will be repaired or replaced at the discretion of HighTechSpeed. This shall constitute the sole remedy of the purchaser and the sole liability of HighTechSpeed to the extent permitted by law, the foregoing is exclusive and in lieu of all other warranties or representations whether expressed or implied, including any implied warranty of merchantability or fitness. In no event shall HighTechSpeed be liable for special or consequential damages. This warranty does not cover damage outside of normal use as mentioned above, including but not limited to accident damage, fire or theft, or damage determined to be outside of the normal use of the product. Any modifications to the product that could interfere with it's operation in any way voids the warranty. Tampering or removal of the "warranty void if removed" sticker will void your warranty. Any attempt at repairing the product voids the warranty.

Warranty Procedure
In order to obtain warranty repair or replacement, you must follow the following procedure:

1. Contact HighTechSpeed either by phone or email, and request a RMA (return merchandise authorization) number.
2. Send the product, along with proof of purchase including purchase date to:

   HighTechSpeed
   8 Federal Way, Unit 3
   Groveland, MA 01834
   

   Write the RMA number clearly on the box

3. We will repair or replace your product, and return the unit to you (usually within 14 days). Please include an email address or phone number that we can contact you at should the need arise.
4. Warranty return units MUST be received within 14 days after the RMA number is issued.
5. Be sure to include a note in your package describing the problem in as much detail as possible. Please give information on the problem, the symptoms, and under what conditions you notice the problem.

General Terms and Conditions
The following general terms and conditions apply to all HighTechSpeed products:

1. If your product is not under warranty, we can repair or replace it for you. We will contact you and inform you of the cost to repair.
2. Warranty returns without an RMA number or without dated proof of purchase cannot be honored under our warranty policy.
3. We must receive your product back before we can ship a replacement unit. If you need a replacement product shipped in advance of your return, we must authorize a credit card for the full purchase price, which will be refunded if your product is returned and found to be covered under warranty. If the product is not covered under warranty, it will be returned to you or repaired according to our standard repair charge.
4. If you request an advance replacement, we MUST receive your original product back within 14 days. If we do not recieve your product in this time, your credit card will be automatically charged for the replacement unit.