Warranty Policy

Limited Warranty

All HighTechSpeed products are warrantied against defects in parts and workmanship under normal use and correct installation for a minimum period of one year from the date of purchase. Some products may be warrantied for a longer period. Please refer to the product page for each individual product page to determine the length of warranty for that product.

If any returned product is found to be defective as described above, the product will be repaired or replaced at the discretion of HighTechSpeed. This shall constitute the sole remedy of the purchaser and the sole liability of HighTechSpeed to the extent permitted by law, the foregoing is exclusive and in lieu of all other warranties or representations whether expressed or implied, including any implied warranty of merchantability or fitness. In no event shall HighTechSpeed be liable for special or consequential damages. This warranty does not cover damage outside of normal use as mentioned above, including but not limited to accident damage, fire or theft, or damage determined to be outside of the normal use of the product. Any modifications to the product that could interfere with it's operation in any way voids the warranty. Tampering or removal of any "warranty void if removed" sticker will void your warranty. Any attempt at repairing the product voids the warranty.

Warranty Procedure

In order to obtain warranty repair or replacement, you must follow the following procedure:

  • Contact HighTechSpeed either by phone or email, and request an RMA (return merchandise authorization).
  • We will send you an RMA form to complete and send to us along with your product.
  • Send the product, along with proof of purchase and the completed RMA form to:

    8 Federal Way
    Groveland, MA 01834

    We will repair or replace your product, and return the unit to you (usually within 14 days). Please include an email address or phone number that we can contact you at should the need arise. Warranty return units must be received within 14 days after the RMA is issued. Be sure to accurately describe the problem you are experiencing on the RMA form.

    General Terms and Conditions

    The following general terms and conditions apply to all HighTechSpeed products:

  • If your product is not under warranty, it may still be repairable. Please contact us by phone or email to discuss possible options to repair your product.

  • Warranty returns without an RMA number or without dated proof of purchase cannot be honored under our warranty policy.

  • We must receive your product back before we can ship a replacement unit. We cannot ship replacement parts in advance of receiving warranty claim parts back.